The trouble with ‘off-the-shelf’ websites

The trouble with ‘off-the-shelf’ websites

I’ve been asked a few times whether ‘off-the-shelf’ templates are any good. The simple answer is yes – but only if you’re a technically savvy creative, that knows what they’re doing 😉 Much like a dress or shirt worn by a mannequin, which looks...
Dynamic FAQs for Self-Service & Contact Deflection

Dynamic FAQs for Self-Service & Contact Deflection

With dynamic FAQs, customers no longer need to leave the page to get smart, instant answers to their questions. DigiDesk’s FAQs module uses contextual mapping from the webpage to present the most relevant articles to the user. This means your...
What’s a fair price to pay for a website?

What’s a fair price to pay for a website?

What’s a fair price to pay for a website? I get asked this a lot (with slight variations to the theme, but you get the gist), and if I’m to answer honestly (which I will) I’m not sure that’s the question you should be asking. Obviously, the price...
10 key social media challenges for the contact centre

10 key social media challenges for the contact centre

Over the past decade we have seen a revolution in social media, with our customers now demanding customer service across social channels like Twitter and Facebook. More than that, their expectations are high. This being the case, we have seen the...