Introducing DigiDesk

Customer engagement, as it should be

Introducing DigiDesk

Customer engagement, as it should be

Hosted Contact Centre

Hosted contact centre software to manage customer contacts across Voice, Email, Chat, and Social channels.

Multi-Channel CSAT

Capture, measure and monitor voice of the customer and employee data (VoC & VoE), across multiple channels.

Dynamic FAQs

Customers can access help articles from any area of your website via a dynamic FAQs tab, without leaving the page.

Hosted Contact Centre

Hosted contact centre software to manage customer contacts across Voice, Email, Chat, and Social channels.

Multi-Channel CSAT

Capture, measure and monitor voice of the customer and employee data (VoC & VoE), across multiple channels.

Dynamic FAQs

Customers can access help articles from any area of your website via a dynamic FAQs tab, without leaving the page.

Analysis & Insight

Every customer contact, across every contact channel, feeds into a series of real-time wallboards showing the volume of contacts (across channel), sentiment analysis and trending topics. Supervisor dashboards then show a range of performance metrics for each channel and agent.

Analysis & Insight

Multi-Channel Surveys

Agents can seamlessly pass customers into post-interaction voice, SMS and digital surveys. Customer feedback is directly linked to the initial agent interaction, with agent performance tracking and a range of CSAT metrics available through real-time wallboards and reporting.

Multi-Channel Surveys

Agent Workplace

Our advanced agent workplace helps agents to mange customer contacts, across channel, consistently and effectively. There is a full omni-channel conversation history available, with customer details, customer notes and a range of features to help optimise response time.