Analysis & Insight
Every customer contact, across every contact channel, feeds into a series of real-time wallboards showing the volume of contacts (across channel), sentiment analysis and trending topics. Supervisor dashboards then show a range of performance metrics for each channel and agent.
Analysis & Insight
Every customer contact, across every contact channel, feeds into a series of real-time wallboards showing the volume of contacts (across channel), sentiment analysis and trending topics. Supervisor dashboards then show a range of performance metrics for each channel and agent.
Multi-Channel Surveys
Agents can seamlessly pass customers into post-interaction voice, SMS and digital surveys. Customer feedback is directly linked to the initial agent interaction, with agent performance tracking and a range of CSAT metrics available through real-time wallboards and reporting.
Multi-Channel Surveys
Agents can seamlessly pass customers into post-interaction voice, SMS and digital surveys. Customer feedback is directly linked to the initial agent interaction, with agent performance tracking and a range of CSAT metrics available through real-time wallboards and reporting.
Agent Workplace
Our advanced agent workplace helps agents to mange customer contacts, across channel, consistently and effectively. There is a full omni-channel conversation history available, with customer details, customer notes and a range of features to help optimise response time.
Agent Workplace
Our advanced agent workplace helps agents to mange customer contacts, across channel, consistently and effectively. There is a full omni-channel conversation history available, with customer details, customer notes and a range of features to help optimise response time.
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