The trouble with ‘off-the-shelf’ websites

I’ve been asked a few times whether ‘off-the-shelf’ templates are any good. The...

Dynamic FAQs for Self-Service & Contact Deflection

With dynamic FAQs, customers no longer need to leave the page to get...

What’s a fair price to pay for a website?

What’s a fair price to pay for a website? I get asked this...

10 key social media challenges for the contact centre

Over the past decade we have seen a revolution in social media, with...