Our Top 5 tips for working From Home

The COVID-19 pandemic has brought unprecedented challenges to the lives of millions of...

What’s a fair price to pay for a website?

What’s a fair price to pay for a website? I get asked this...

The trouble with ‘off-the-shelf’ websites

I’ve been asked a few times whether ‘off-the-shelf’ templates are any good. The...

Dynamic FAQs for Self-Service & Contact Deflection

With dynamic FAQs, customers no longer need to leave the page to get...

10 key social media challenges for the contact centre

Over the past decade we have seen a revolution in social media, with...